FAQs

Sizing

How do I find the right size?

All of our sizing advice can be found here. We understand buying lingerie online is difficult. If you have any questions please email posie@posielingerie.com. We can help you find the perfect fit.

Do you create custom sizing?

Can't see your size on our size chart? We offer custom sizing at no extra cost. We believe that everyone should have access to beautiful lingerie, no matter your size. Please email posie@posielingerie.com for assistance.

Pre-orders

How long do pre-orders take?

Pre-orders typically take 6-8 weeks to be shipped.

Shipping

Do you ship to my country?

We ship worldwide.

How much does it cost to ship?

You can find the costs of shipping here.

How long will my shipment take?

For UK orders you can choose next day delivery or tracked 48 which will be with you in 2 days.

International delivery typically takes 5-7 days.

Is your packaging discreet?

All orders are sent in a plain mailing bag. Our brand name ‘Posie’ will be present on the shipping label as the sender.

Returns and Refunds

How do I exchange or return my order?

Please email posie@posielingerie.com with your name and order number. We will send you our address. Once you have returned your order to us, we will inspect it and send you either your new size or your refund payment immediately.

When returning, it is essential you provide your name and order number. Without this we cannot identify your order.

To learn more please view our Refund Policy page.